Privacy Policy

At UnifiedLife Health & Wellbeing Supports, we are committed to protecting your privacy and handling your personal information with care, respect, and confidentiality.

This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What Information We Collect

We may collect personal information that is necessary to provide our services, including:

Name, address, phone number, and email address
Date of birth
Emergency contact details
NDIS information (where applicable)
Relevant medical, health, or support information
Counselling notes and records
Payment and billing information
Information provided through enquiries, website forms, or consultations

We only collect information that is reasonably necessary to provide safe and effective support.

How We Collect Information

We may collect information through:

Enquiries made via our website, phone, email, or social media
Intake forms and service agreements
Counselling sessions and support appointments
Referrals from healthcare professionals, schools, support coordinators, or family members (with consent where required)
Direct communication with clients and families

How We Use Your Information

We use personal information to:

Deliver counselling and support services
Communicate with clients, families, and authorised representatives
Manage appointments and service delivery
Maintain accurate records
Meet legal, professional, and regulatory obligations
Improve our services and client experience

We will only use personal information for the purpose for which it was collected unless otherwise permitted by law.

Confidentiality and Disclosure

Your personal information is treated as confidential and will not be shared with third parties unless:

You provide consent
Disclosure is required by law
There is a serious and immediate risk to your safety or the safety of another person
Information is required by regulatory bodies, insurers, or professional standards organisations
Information is required for NDIS reporting and compliance obligations

Where appropriate, we will discuss any disclosure with you before it occurs.

Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Information may be stored securely in electronic and/or physical formats and is only accessible to authorised personnel.

Website and Cookies

Our website may collect non-identifiable information through cookies and website analytics to help us improve website performance and user experience.

This information does not generally identify individual users.

Accessing or Correcting Your Information

You may request access to personal information we hold about you or request corrections if you believe information is inaccurate, incomplete, or out of date.

Requests can be made using the contact details below.

Complaints

If you have concerns about how your personal information has been handled, please contact us so we can attempt to resolve the matter promptly.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

UnifiedLife Health & Wellbeing Supports

Email: counselling@unifiedlife.com.au
Email: daniel@unifiedlife.com.au

Phone: 0493 459 628 (Amy)
Phone: 0490 011 485 (Daniel)

PO Box 4023
Springfield QLD 4300